FAQs

FAQs

🛍️ 1. What is Shop Solid?

Shop Solid is a trendy Indian online store where you’ll find cool, useful, and affordable products — all delivered straight to your home. We bring the best products from trusted suppliers so you can shop smart and stay solid.

💸 2. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across most parts of India.
👉 You can pay for your order only when it reaches your doorstep — simple and secure!

 

🚚 3. How long does delivery take?

Delivery usually takes 5–14 business days, depending on your location.
Once your order is shipped, you’ll receive a tracking link via email or SMS so you can check its status anytime.

 

🔎 4. How can I track my order?

After your order is shipped, we’ll send you a tracking number and link.
Just click on it to track your parcel in real time!

🔁 5. What is your return or replacement policy?

We offer an easy 7-day return or replacement policy in case:

You received a damaged or defective product

You got the wrong item

To request a return, simply go to website and place a return request

🧾 6. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it.
After that, the order might already be processed for shipment, so cancellation may not be possible.

💬 7. Are the products genuine and good quality?

Absolutely ✅
We carefully select products from trusted suppliers and verified sources to ensure you get the best quality at the best price.

💰 8. Do you charge extra for delivery?

No hidden charges!
We offer free or minimal shipping depending on your location and order size.
All costs are shown clearly before checkout.

📞 9. How can I contact customer support?

You can reach out to us anytime at:
📩 shopsolidcare@gmail.com
Our team usually responds within 12 hours.

⚡ 10. Why choose Shop Solid?

Because we’re not just a store — we’re a trend hub.
Fast delivery, trusted service, solid prices, and solid products — that’s what Shop Solid stands for. 💪